Track Your Shipment

What each tracking status means

Carriers use their own wording for the same events. These are the statuses this page shows, whichever carrier is moving the parcel.

The usual journey, in order

Order Booked

The shipment is created and the carrier has the booking. Nothing has moved yet.

Pickup Scheduled

A pickup is arranged with the carrier for collection from the seller.

Picked Up

The carrier has collected the parcel and it has entered their network.

In Transit

The parcel is moving between facilities, towards the delivery city. It can show more than once, as it passes through each one.

Out for Delivery

It is with a delivery agent on their round today, in your area.

Delivered

The parcel has been handed over at the delivery address. This is where tracking ends.

When something interrupts it

These do not happen to every shipment, and they can appear at any point after pickup. A parcel that hits one of them usually rejoins the journey above.

Delivery Attempted

The agent tried and could not hand it over. Another attempt normally follows the next working day, and the status returns to Out for Delivery.

Delivery Exception

Something is holding the shipment up — a wrong or incomplete address, a closed premises, or a hold at a facility. The seller can tell you what, and what happens next.

Returning to Sender

The parcel is on its way back to the seller, usually after failed attempts or a refusal.

Returned to Sender

It has reached the seller again. Any refund or reshipment is arranged with them, not with the carrier.

Cancelled

The shipment was cancelled before it completed. Nothing further will move against this number.