LogiPhex Technologies Pvt Ltd (“LogiPhex”, “Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal and business information.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you use our website, shipping platform, APIs, software applications, and related services.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Company Information
Company Name
LogiPhex Technologies Pvt Ltd
Email support@logiphex.com
Website www.logiphex.com
2. Information We Collect
Depending on the services you use, we may collect the following information.
Personal Information
- Full Name
- Mobile Number
- Email Address
- Company Name
- Designation
- Billing Address
- Pickup Address
- Delivery Address
- GST Number
- PAN Number (where applicable)
- Business Registration Details
Shipment Information
- Sender Details
- Receiver Details
- Shipment Weight
- Dimensions
- Parcel Value
- Courier Selection
- Tracking Number
- Shipment Status
- Delivery Information
Account Information
- Username
- Password (encrypted)
- Login History
- Device Information
- Browser Information
- IP Address
- Operating System
- Language Preference
- Account Activity
Payment Information
Payments are processed through secure third-party payment gateways.
LogiPhex does not store your complete debit card, credit card, UPI PIN, CVV, or banking passwords.
Technical Information
We may automatically collect:
- Browser Type
- Device Type
- Operating System
- IP Address
- Time Zone
- Website Usage
- Pages Visited
- Click Activity
- Referral Source
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process shipments
- Generate shipping labels
- Track shipments
- Provide customer support
- Process payments
- Verify identity
- Prevent fraud
- Improve our platform
- Develop new features
- Communicate service updates
- Send important notifications
- Comply with legal obligations
4. Information Sharing
We may share your information with:
Courier Partners
For shipment pickup, transportation, tracking, and delivery.
Payment Gateway Providers
To process payments securely.
Technology Partners
Including API providers, cloud hosting providers, analytics providers, and integration partners.
Government Authorities
Where required by applicable law, legal process, or regulatory obligations.
5. Third-Party Integrations
Our platform may integrate with third-party services including but not limited to:
- ONDC
- Shopify
- WooCommerce
- Courier Companies
- Payment Gateways
- ERP Systems
- CRM Platforms
Each third-party service is governed by its own privacy policy. LogiPhex is not responsible for the privacy practices of third-party platforms.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Maintain secure sessions
- Analyze website traffic
- Enhance user experience
For more details, please refer to our Cookie Policy.
7. Data Security
We implement commercially reasonable technical and organizational measures to protect your information, including:
- Secure Servers
- Encryption
- Access Controls
- Firewalls
- Secure Authentication
- Regular Security Monitoring
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain personal and business information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Shipment recipient details — name, phone number, email address and street address — are redacted 24 months after a shipment is completed, returned or cancelled, or sooner when a merchant asks us to erase a customer's data. City, state and pin code are kept for billing and service records.
After the retention period, information may be securely deleted or anonymised.
9. User Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update account details
- Request deletion of eligible information
- Withdraw consent where applicable
- Object to certain processing activities
Requests may be sent to support@logiphex.com.
10. Children’s Privacy COMMUNICATION
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be processed or stored on servers located in India or other jurisdictions where our service providers operate, subject to applicable legal safeguards.
12. Fraud Prevention
We may process your information to:
- Detect suspicious activity
- Prevent unauthorized access
- Verify user identity
- Reduce payment fraud
- Protect customers and business partners
13. Compliance with Applicable Laws
We strive to process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable, and other relevant legal and regulatory requirements.
14. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time.
Any updates will be published on this page with the revised “Last Updated” date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
15. Contact Us
LogiPhex Technologies Pvt Ltd Email: support@logiphex.com Website: www.logiphex.com