This Shipping & Delivery Policy (“Policy”) explains how shipments are processed through LogiPhex Technologies Pvt Ltd (“LogiPhex”, “Company”, “we”, “our”, or “us”).
By booking shipments through LogiPhex, you agree to this Policy.
This Policy applies to all logistics services offered by LogiPhex, including but not limited to:
Customers must provide accurate and complete shipment information, including:
Incorrect or incomplete information may result in shipment delays, additional charges, or cancellation.
Pickup requests are assigned to courier partners based on service availability.
Pickup schedules are estimates and may vary due to:
A pickup request does not guarantee same-day collection.
Customers are solely responsible for ensuring that shipments are securely packed.
Packages should be:
LogiPhex and its courier partners shall not be responsible for damage caused by inadequate packaging.
The following items must not be shipped unless permitted by applicable laws and courier policies:
LogiPhex reserves the right to reject or cancel shipments containing prohibited items.
Shipping charges are calculated based on:
The higher of actual or volumetric weight may be used for billing.
Estimated delivery timelines displayed on the platform are indicative only.
Actual delivery may vary due to:
LogiPhex does not guarantee delivery within the estimated timeframe.
Customers may track shipments using the tracking number provided after booking.
Tracking information is sourced from courier partners and may occasionally be delayed or temporarily unavailable.
Courier partners generally make one or more delivery attempts, depending on their operational policies.
If delivery is unsuccessful due to customer-related reasons, the shipment may be returned to the sender.
Additional charges may apply.
Shipments may be returned to the sender for reasons including:
Applicable forward and return shipping charges may be charged to the customer.
Where COD services are available:
Insurance services may be available for eligible shipments.
Customers are advised to declare the correct value of goods.
Compensation, where applicable, shall be governed by the insurance provider’s terms and courier partner policies.
In the event of a shipment being reported as lost, LogiPhex will coordinate with the respective courier partner for investigation.
Any compensation shall be subject to:
Customers should inspect shipments immediately upon delivery.
Claims for damaged shipments should be reported within the timeline prescribed by the courier partner, along with supporting photographs and relevant documentation.
Failure to report within the applicable period may result in rejection of the claim.
Address changes after shipment booking may not always be possible.
Any approved address correction may attract additional charges and may increase delivery timelines.
Customers agree to:
Courier partners are responsible for transportation, operational handling, and delivery in accordance with their respective service policies.
LogiPhex acts as a technology platform facilitating shipment booking and management.
LogiPhex shall not be liable for delays arising from circumstances beyond its reasonable control, including:
LogiPhex’s liability, if any, shall be limited to the extent permitted under applicable law and shall not exceed the amount paid by the customer for the affected shipment, unless otherwise required by law.
LogiPhex shall not be liable for:
LogiPhex reserves the right to modify this Shipping & Delivery Policy at any time.
The updated version shall become effective upon publication on the website.
This Policy shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Navi Mumbai, Maharashtra.
LogiPhex Technologies Pvt Ltd
Email: support@logiphex.com
Website: www.logiphex.com